Why is it that we rarely question the systems that govern our day-to-day lives?
Imagine building a rocket ship while still believing the sun revolves around the earth. Even though this sounds ridiculous today, it's not that long ago that this was the accepted notion. When Galileo first made the claim that it was actually the other way around, he even got jail time.
Yeah, people don't really like it when their fundamental beliefs are put up for scrutiny. Our history is full of "truths" we later debunked.
Okay, so what does this have to do with service design What if you're currently designing services that are based on flawed beliefs? There's certainly reason to think so.
So, in this week's episode, we explore what these beliefs could be. For that, I have invited Fang-Jui Chang from the Dark Matter Labs to join us at the Show.
In the conversation we dive into the hidden systems we take for granted, like ownership, currency, and even government.
Fair warning: This episode will challenge your assumptions. It might even feel a bit like mental jiu-jitsu at first (it surely did for me). But once things click, a whole new world of possibilities opens up. And judging by the news, I would argue that we need a radical new perspective on how our world operates in many areas.
So join me for a conversation that will challenge the way you see the world, question some fundamental "truths" and give you some fresh insights along the way.
This is one of those episodes where I had to let the ideas marinade a bit. It's all too easy to dismiss them because they seem incompatible with how our existing worldview. But defer judgment, and you might be surprised what happens.
Take care and keep making a positive impact.
~ Marc
--- [ 1. GUIDE ] ---
00:00 Welcome to Episode 202
04:00 Who is Fang-Jui
07:00 How she got into SD
10:00 Lightning Round
12:30 All beings thriving
18:30 Outdated systems fail
23:00 Asking a river permission
30:00 What we took for granted
38:30 How to prevent overwhelm
46:00 Moving forward without panic
48:00 The skill that will help
51:30 what we can to help
1:01:00 where to reach them
1:01:30 One thing you can remember
--- [ 2. LINKS ] ---
--- [ 3. CIRCLE ] ---
Join our private community for in-house service design professionals.
https://servicedesignshow.com/circle
Service Design Show