26. Kevin Haverty, ServiceNow

This season will feature conversations with key decision-makers who have to support the journey to a platform or any ecosystem. We will talk to C-suite executives, board members, investors, and others who must be bought into the platform journey. 

In this episode, Avanish and Kevin discuss:

• Kevin's career journey and his experiences shaping ServiceNow's growth.
• What it means to authentically be a platform company and how ServiceNow approached platform-first scaling.
• How customer feedback drove ServiceNow’s expansion into new domains like HR and customer workflows.
• The key factors for entering new markets, including market fit, size, and differentiation.
• The importance of hiring domain-specific experts and adapting go-to-market strategies.
• Building and leveraging ecosystem partnerships to drive growth and scale.
• Balancing core revenue innovation with new domain expansion to ensure sustainable growth.

Guest: Kevin Haverty

Kevin Haverty was formerly the Vice Chairman, Global Public Sector at ServiceNow (NYSE: NOW). In this role, he worked directly with CEO Bill McDermott on expanding ServiceNow’s strategic footprint in the public sector and mentoring the company’s next generation of early-in-career professionals.

During the past decade, Kevin successfully led and grew ServiceNow’s world-class go-to-market organization. He most recently served as the company’s Chief Revenue Officer, and also held the roles of EVP and SVP of Worldwide Sales and VP of Americas Sales.

Earlier in his career, Kevin held several senior sales leadership roles at EMC, Data Domain, Thomsen Financial, and Brocade. He also served 10 years in the U.S. Army National Guard, attaining the rank of Captain.

Kevin holds a bachelor’s degree in Political Science from Providence College, where he was a distinguished military graduate of the Army ROTC program. He currently serves on the Board of Sprinklr.  

Host: Avanish Sahai

Avanish Sahai is a Tidemark Fellow and has served as a Board Member of Hubspot since April 2018 and of Birdie.ai since April 2022. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.

About Tidemark

Tidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.

Links

• Follow our guests, Kevin Haverty
• Follow our host, Avanish Sahai