How CSMs Can Tackle Stress in 5 Easy Steps With Katharina Schmidt

Let’s be frank for a moment – working in customer success can be a stressful job. 

And stress can come from multiple angles. An angry customer can make you anxious in about 30 seconds, to point to one obvious example, but there’s also internal stress that we deal with on a day-to-day basis. Concerns over whether we’re doing our jobs well enough or whether our careers are progressing at the rate we want them to. 

What do most of us do in those scenarios? We try our best to wear a facade. 

But Katharina Schmidt, a highly regarded executive coach who prioritizes working with startups; she’s also UpdateAI CEO Josh Schachter’s personal EC. Katharina, on the latest episode of “[Un]churned,” said it’s important to address stress head-on, rather than run from it. 

Luckily, Katharina shared some great tips on how to best handle stress. Tune in to listen to the full [Un]churned conversation. 

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