The World Wildlife Fund Shares Its Contact Center Transformation Story

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CX Today's Charlie Mitchell hosts Stuart Mcapherson-Woods, Support Operations Manager at the World Wildlife Fund (WWF). 

We discuss the WWF's CCaaS implementation, considering: 

• Why did the WWF decide it was time to commit to a contact center transformation? 
• What did it look for in a contact center partner? 
• What lessons from this journey to select a CCaaS provider, would the WWF share with other businesses? 
• How will the will enable the WWF to improve supporter experience? 

To learn more about the WWF's efforts to protect endangered species, visit their website, World Wildlife Fund.

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