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Sharp Tech with Ben Thompson
Voice and Video Demos with ChatGPT, How AI Could Redeem Meta’s Mixed Reality Bets, OpenAI Explores Hardware
Sep 29, 2023
Podcast host Ben Thompson shares his experience with a ChatGPT demo, discusses Meta's smart glasses and OpenAI's hardware project, and explores the concept of celebrity bundles. He also expresses annoyance at Taylor Swift's presence during sports broadcasts and chats about mooncakes and their qualities.
01:09:33
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Quick takeaways
- Delta Airlines may have alienated customers with recent changes to its frequent flyer program, highlighting the importance of striking a balance between premium customers and filling up the back of the plane.
- High fixed cost businesses like airlines struggle with balancing capacity, leading to either oversupply and low prices or overcrowding and high prices, emphasizing the need to carefully manage capacity and avoid alienating customers.
Deep dives
Delta Admits Going Too Far with Changes to Frequent Flier Program
Delta Airlines CEO Ed Bastian acknowledged that the airline may have gone too far with recent changes to its frequent flyer program, admitting they may have alienated some customers. Bastian mentioned that the team wanted to quickly make changes but now sees they may have ripped the bandaid off too aggressively. The challenge facing Delta is to strike a balance between prioritizing premium customers and filling up the back of the plane. The concern is that if customers feel mistreated, they may switch their loyalty to other airlines, making it difficult to win them back once capacity catches up.
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