Introducing: This Week in Hospitality—The Sonder Collapse, Hilton’s New Bet, and Airbnb’s Hotel Ambitions

Nov 14, 2025

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In this episode of This Week in Hospitality, Zach Busekrus sits down with Scott Eddy, Ben Wolff, and Edwin Kramer to unpack three major stories dominating the travel and hospitality world. From Sonder’s dramatic collapse following Marriott’s termination, to Hilton’s launch of the Outset Collection, to Airbnb’s bold embrace of hotels — this was one of the most consequential weeks the industry has seen in years.

The team brings perspectives spanning global travel, hotel development, luxury operations, and hospitality tech. Fast-paced, unfiltered, and deeply informed — this is the weekly breakdown every hotelier, operator, developer, and investor should be listening to.

This Week in Hospitality is presented to you by Journey.

Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary.

If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at alliance.journey.com.

Key Topics & Timestamps

00:00 — Introductions & why this podcast exists

09:12 — Story #1: Sonder × Marriott partnership collapses

17:08 — Ben’s take: STR brand value & commodity product problem

23:45 — Marriott, scale, loyalty, and future brand strategy

25:47 — Story #2: Hilton launches The Outset Collection

33:50 — Owner perspective: data, flag strategies, ROI trade-offs

39:01 — Independents vs. major flags: the next 10 years

42:11 — Story #3: Airbnb officially welcomes hotels

45:42 — Airbnb’s evolution into a hospitality ecosystem

50:51 — Does Airbnb need a total rebrand?

54:00 — “Back to hospitality roots” debate