S2 E432: Encore Episode - Is it easier to put a human on moon than to deliver the ultimate customer experience?
May 24, 2020
13:00
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With all of the celebration about the 50th anniversary of the landing on the moon, Scott McKain started wondering, “Why have we been able to put humans on the moon — yet, it seems impossible for humans to consistently receive an ‘Ultimate Customer Experience ®?’” On today’s PROJECT DISTINCT, Scott will reveal the five reasons the moon mission succeeded, but our efforts at the customer experience often fall short.
Project Distinct Podcast