Have you ever worked with a client who, despite hiring you for your expertise, just won’t listen to what you tell them?

The idea that the client is wrong goes against everything we’ve been taught, so it’s a hard habit to break.

But the reality is that, yes, sometimes the client IS wrong.

In this episode, I’m sharing how to handle those moments when your client is wrong (and maybe even a little delusional), the art of steering them back on course without losing your sanity, and what to do when they just won’t listen.

Topics discussed in this episode include:

Why the customer isn’t always right.
How to tactfully redirect a client when they’re wrong.
What to do when a client won’t listen to your counsel.
Red flags to watch for with potential clients.

Links for this Episode: S how Notes Staying Solo by Email

Lions Mailbag 3/14/25