In today’s episode, my guest is Jonathan Poma the Founder & CEO of Loop Returns.
Loop is the returns and exchanges platform purpose-built for Shopify brands that drives customer lifetime value and reduces refunds. Merchants that use Loop make more money because they assist customers to make an exchange vs a refund. Notable Shopify brands including Allbirds, Brooklinen, and Chubbies Shorts choose Loop Returns to deliver a great returns experience to their customers.
WHAT YOU WILL LEARN TODAY
Why the post-purchase experience is a crucial part of the commerce stack.
How to drive up customer lifetime value through exchanges.
Why exchanges continue the customer relationship and lead to higher LTV.
LINKS AND RESOURCES MENTIONED
Loop Returns
Loop Customer Success Stories
This episode is brought to you by Attentive, the most comprehensive text message marketing solution for modern Shopify brands.
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