CX Today What Should I Look for In a CCaaS Platform?
Sep 26, 2023
20:49
CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & International at Five9.
After quick intros, we consider the discovery work that is necessary before considering CCaaS platform.
That leads us into a conversation around the following "things to look for in a CCaaS provider":
- Industry expertise
- References
- Freedom to move
- Financial stability
- Ecosystem
- All the Others!
If you're looking for more information on this topic, check out The Five9 Buyers Guide.
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