Noz Urbina delves into omnichannel strategy with Cliff Hazell, a founder, manager, and coach who has spent two decades dismantling barriers to exceptional work.
Their discussion explores how to unify engagement and communication strategies across multiple touchpoints, moving beyond parallel approaches to create complementary experiences. They examine how organizations can orchestrate content, design, governance, and systems to align with people's journeys and deliver what audiences truly need.
"If you automate stuff that is the wrong idea. You now have the bad things automated." - Cliff Hazell
Omnichannel by OmnichannelX