HIMSSCast HIMSSCast: A consultant expert on improving the patient experience and practitioner workflows
Mar 21, 2025
Chris Whelchel, Founder and CEO of HealthTok, shares his insights on enhancing healthcare efficiency and patient experiences. He delves into the transformative role of AI in streamlining workflows, allowing more time for patient care. Whelchel addresses the significant barriers healthcare organizations face, including resistance to change and interoperability challenges. He also highlights the power of technology in humanizing healthcare, showcasing how innovations like ambient technology can improve doctor-patient interactions and minimize distractions.
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Redesigning Patient Roadmap
- Chris helped redesign a patient roadmap for an outpatient process.
- AI tools like code generation and GPT were used to analyze patient feedback and create an actionable roadmap.
Overcoming Tech Adoption Challenges
- Show early wins with new technologies by starting small and gathering data.
- Involve frontline clinicians early in the implementation process for better adoption.
AI's Transformative Impact
- AI's biggest current value is automating tasks like documentation and scheduling.
- Its future impact will be in predictive analytics, personalized treatments, and clinical decision support.