The Look & Sound of Leadership

How to Answer Questions Powerfully

56 snips
Mar 6, 2025
A leader learns to enhance his questioning skills, realizing it's crucial both at work and home. The discussion breaks down two essential scripts: one for closed-ended and another for open-ended questions. Key strategies include answering directly, matching response length, and checking for understanding. Emphasis is placed on starting responses with a number to convey expertise and clarity. This insightful approach to communication helps listeners master the art of powerful responses in any setting.
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ANECDOTE

Devin's Over-explanation

  • Devin over-explained when answering his wife's question about airport departure time.
  • He wanted to be helpful and share his schedule but she only needed a simple answer.
ADVICE

Answer What's Asked

  • When you feel nervous or helpful, focus on answering only what's asked.
  • Don't assume you know their reason; just answer directly.
ADVICE

Two Question Types

  • Learn two tools for answering questions: one for closed-ended questions (yes/no, forced choice, short answer).
  • The other is for open-ended questions (why, how).
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