3: Evidence-Based Management - Unrealized Value (UV) in EBM
Feb 26, 2024
15:30
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The podcast explores evidence-based management, focusing on unrealized value and knowledge gaps in delivering customer satisfaction and entering new markets. They discuss engaging existing students for service improvement and evaluating future-focused key value metrics like market size and growth prospects.
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Quick takeaways
Evidence-based management helps leaders make informed decisions using data for optimal outcomes.
Unrealized value in EBM involves identifying satisfaction gaps and optimizing customer value delivery.
Deep dives
Understanding Unrealized Value in Leadership and Management
In the podcast episode, the importance of evidence-based management in leadership is discussed. Modern managers face complex challenges daily and need to make informed decisions using data. By focusing on evidence-based management and leadership, organizations can ensure they deliver the right thing to the right customer at the right time, optimizing their capabilities and innovation.
Defining Unrealized Value and its Relevance in Business
The episode delves into the concept of unrealized value as a key value area (KVA). Unrealized value involves identifying the satisfaction gap by determining the value that is not currently being delivered to customers. Examples provided include acquiring new customers, analyzing market share, and examining competitor features to identify areas of improvement.
Practical Application of Unrealized Value in Business Strategies
The podcast shares real-life stories and business applications related to unrealized value. One example includes a consultant tracking customer questions to uncover knowledge gaps and improve service delivery. Another story explores how a training organization identified a low return rate of students and leveraged a community-building strategy to enhance customer engagement and value delivery.
π "Unlocking Business Agility with Evidence-Based Management: Satisfy Customers and Improve Organizational Effectiveness" on Amazon -- https://amzn.to/4690qJy
π₯ This Evidence-Based Management (EBM) online training course introduces you to the Evidence-Based Management framework and gives you a fast path to measuring agility and certification. This course will teach you the basics of EBM and prepare you to take Scrum.org's Professional Agile Leadership - EBM (PAL-EBM) assessment. This is the best first step you can take down your path to measuring agility!
π "Unlocking Business Agility with Evidence-Based Management: Satisfy Customers and Improve Organizational Effectiveness" on Amazon -- https://amzn.to/4690qJy
π "Fixing Your Scrum: Practical Solutions to Common Scrum Problems" on Amazon -- https://amzn.to/46dAQTC