Ep. 69 Digital Adoption Platforms Save Money for Federal Websites

When industries mature, users learn how to optimize them.  For example, early televisions were huge, expensive, and black and white.  Technology has made them small, cheap, and stunning.  When the cloud was introduced 15 years ago, there was a rough transition with rough starts, failures, and much money wasted. 

Recent figures from Gartner indicate that, in 2023, the global public services cloud market will increase by 20% to an amazing total of $591 billion.  It is one thing to move to the cloud, and another effort completely to take advantage of all the savings and efficiency it can provide.

Frequently, cloud service providers are obsessed with storage and computing; app providers want to work with data efficiently.  What falls between the cracks is the human who must interact with the system, and make it perform tasks that will help a federal agency reach its assigned goals.

During today’s interview, Billy Biggs from WalkMe shows the audience what kind of remarkable savings can accrue when a federal agency uses a digital adoption platform (DAP). Billy suggests that a DAP can provide an overlay that looks at the sequence of tasks that a user performs.  In a simple example, some studies show a professional spends 45 minutes a day toggling back and forth between applications. Simple multiplication will show a waste of an expensive analyst’s time.

Why should a federal agency spend billions of dollars on software and not have staff use it?  Just because an enterprise architect can design a sophisticated flow chart doesn’t mean mere mortals will implement its power.  Billy Biggs references organizations that have had a drastic reduction in redundant and confusing workflow after implementing DAP solutions. 

The whole idea of efficiently using the funding for technology has been noticed at high levels of the federal government.  All we must do is look at Executive Order 14059 which talks about user experience to make digital systems more effective.

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