The New Frontier: The AI, ecommerce and Answer Engine Optimization podcast How You Can Implement Amazon’s Best-Kept Corporate Innovation Secret: The PRFAQ Framework, with Marcelo Calbucci
Marcelo Calbucci is an entrepreneur, technologist, innovator, and author of the PR FAQ Framework with over twenty five years of experience in the tech industry. He has held key roles at Microsoft and Amazon and has founded and led startups in both Seattle and London.
On this episode of the New Frontier, Marcello unpacks the powerful “Press Release and Frequently Asked Questions” (PRFAQ) framework—a cornerstone of Amazon’s culture of innovation. He explains how this six-page document helps teams envision a future product or service by crafting a hypothetical launch announcement and anticipating critical questions before any development begins.
Marcello shares how the PRFAQ process goes far beyond marketing: it’s a strategic tool that drives clarity, alignment, and debate across functions—from hardware to AI to marketing—ensuring teams are truly working backwards from the customer. He highlights how iconic Amazon products like Alexa and AWS began as PR FAQs and why startups, despite their fast-moving environments, can benefit immensely by slowing down to align on a shared vision before executing.
The conversation also explores how AI and large language models fit into this process. While AI excels at research and editing, Marcello cautions against relying on it to write strategy documents that require deep critical thinking. Instead, he suggests using the PR FAQ as context to guide AI outputs more effectively. To learn more about applying this framework in any business or creative endeavor, Marcello invites listeners to explore his book and free resources online.
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