The 10 Worst Things You Can Do on a Gemba Walk

Gemba walks can be one of the most enjoyable and powerful learning opportunities for leaders, but only if they are done in a way that promotes learning and avoids creating tension between managers and frontline staff. I have written about Gemba walks before, but I wanted to delve deeper into what NOT to do on Gemba walks. If your Gemba walks aren’t going as well as hoped, or if they are causing tension on the front lines, be sure you are not making any of these mistakes: