ON TODAY’S EPISODE:
In this episode of Impact Weekly Johan and Lincoln explore the challenges of recognizing and empowering superusers. They highlight the long-term impact of genuine recognition and share best-practices and strategies to ensure their invaluable contributions are acknowledged through building authority and implementing workflows.

THIS WEEK’S QUESTION:
 “One of our super users is doing a great job, but is going unnoticed by her colleagues and her manager. I'm worried that she will leave and that everyone will be worse off. Can I do something here?”

TOPICS BEING ADDRESSED:
* Reasons behind lack of recognition
* Importance of recognizing super users
* Strategies to build authority and recognition

QUOTES:
Lincoln Murphy (03:06): “Making sure they get that recognition [...] could have an impact on the customer’s ability to be successful.”

Johan Nilsson (11:06): “We need to tell people as well what we feel.”

Lincoln Murphy (14:47): “You don't have to overthink this. You can just tell somebody: this person's doing a great job.”

Lincoln Murphy (16:34): “You could actually build workflows to automatically communicate the successes up the chain of command”

Lincoln Murphy (19:40): “Positioning somebody as an authority is a great way to get other people to recognize and listen to them."

Do you want more of this? Check out Impact Academy for interactive Customer Success training programs. https://www.impactdemy.com/

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