Benny Rubin, founder of Senders.co, talks about email deliverability. He shares how he came up with the business idea, got clients, and why he left and came back. He also gives suggestions for better email campaign results. They discuss the layers and challenges of email deliverability, the evolving landscape of cold email outreach, challenges of email marketing, managing profit margins, using project management software, recent changes in email deliverability, closing sales with warm emails, and making introductions.
Solving big pain is crucial for business success, as demonstrated by Benny Rubin's success with Senders.co in optimizing email deliverability.
Building strong client relationships and addressing pain points are key drivers of business growth, as shown by Rubin's approach and the referrals from satisfied clients.
Investing in tools like Gusto and Missive early on can streamline operations, improve client satisfaction, and support business growth, according to Rubin's experience.
Deep dives
Identifying a Pain Point
Benny Rubin identified email deliverability as a pain point for many businesses. He saw an opportunity to create a service, Senders, that could fix this issue by optimizing various aspects of email delivery, such as domains, email addresses, IP addresses, DNS, and content. This business model attracted clients who needed help with their email deliverability, especially those sending cold emails. Rubin's understanding of the email landscape allowed him to provide solutions to clients and improve their email performance.
Building a Business Without a Website
Rubin successfully built Senders to almost $2 million in annual recurring revenue (ARR) without having a website or brand name. He focused on client relationships and providing transparent and efficient services. By consistently having meetings with potential clients, Rubin was able to establish trust and demonstrate his expertise in solving email deliverability issues. Referrals from satisfied clients played a significant role in the growth of his business. The emphasis on rapport and clear communication helped build long-term relationships with clients, and addressing their pain points led to continued success.
Nurturing Client Rapport
Rubin recognizes the importance of maintaining rapport with clients. He prioritizes closing communication loops and conducting regular temperature checks through hard conversations. By openly discussing changes in expectations, challenges, and concerns, Rubin ensures alignment with his clients' goals and identifies any potential issues that may impact the relationship. This approach allows for renegotiation of terms, fostering rapport, and minimizing client attrition. He emphasizes the need for transparency, clear communication, and collaboration in building and sustaining effective client relationships.
The Value of Early Investment in Tools
Rubin emphasizes the value of investing early in tools like Gusto and Missive. He highlights the role of these platforms in helping businesses level up, streamline operations, and build rapport with clients. When used strategically, tools like Gusto streamline payroll and benefits processes, reducing cognitive load and creating systems of record. Similarly, Missive enhances communication and collaboration by providing a shared inbox that enables seamless interaction with clients, leading to improved client satisfaction. Rubin encourages early-stage entrepreneurs to recognize the upside of investing in such platforms to grow and scale their businesses effectively.
Bank Shot Technique for Cold Email
The bank shot technique involves offering something undeniably attractive to the target market, creating a pathway to that offering through an earnest conversation. For example, inviting them for a podcast pre-interview to ensure alignment, offering free trainings on relevant topics, or having the CEO personally discuss an opportunity. This approach piques interest and increases the chances of engagement.
The Value of Warm Introductions
Warm introductions can significantly improve response rates in cold email outreach. By leveraging common connections and asking for an introduction, the email appears more legitimate and garners greater interest. Warm introductions provide a sense of accountability and increase the likelihood of a positive response compared to reaching out directly.
The clearest line to a business success is solving big pain. That’s what Benny Rubin did. Senders.co, optimizes email deliverability for businesses. You’ll hear how he came up with his business idea, how he got clients, why he left the business and why he’s back. And Benny will give you some suggestions for getting better results from your email campaigns.
Benny Rubin is the founder of Senders.co, which specializes in email deliverability solutions, focusing on technical service and scalable business growth.
Sponsored by
Gusto – The easy payroll and benefits software the Mixergy interviewees love.