About the Episode

This “Best Of 2025” episode of the WISKing It All podcast, hosted by Angelo Esposito, is a handpicked collection of the year’s most compelling conversations from across the restaurant and hospitality industry. The episode opens with Salem Najjar sharing his journey from accounting into multi-unit hospitality franchising, breaking down the key criteria he used to build his business and reflecting on the hands-on reality of successful restaurant ownership. Salem Najjar candidly dives into leadership, operational challenges, and the importance of embracing scalable systems and choosing a brand that aligns with both values and market opportunity.

The episode also features insights from industry experts like David Scott Peters, who reveals the foundational traits and practical systems behind restaurant prosperity, stressing the critical importance of leadership, accountability, and action. Yaro Tsyhanenko looks toward the future, describing how technology is seamlessly transforming restaurant operations and the customer journey through smart automation and digital-first experiences—without losing the vital human touch. Whether you’re a restaurateur or just passionate about the business, this highlight reel is packed with hard-earned wisdom, cutting-edge trends, and practical takeaways to inspire growth and innovation in 2025 and beyond.

Takeaways

Salem Najjar learned that successful franchising requires hands-on involvement, not just passive investment.
Salem Najjar prioritized strong leadership and a clear vision when choosing franchise brands.
Profitability and smart financial management are essential for long-term success in hospitality.
Labor market challenges require brands to stand out to attract and retain employees.
Personal connection and pride in your business play a big role in franchise selection.
Price increases in restaurants are both an art and a science, affected by rising costs and community needs.
David Scott Peters found that passion for hospitality and persistence are key traits of successful restaurant owners.
Leadership, systems, continuous learning, accountability, and taking action make restaurant operators prosperous.
Accountability should be reframed as “answerability” to drive results in management.
Chefs and managers must adapt from traditional methods to modern staff needs and management systems.
Hospitality employees need proper training, structure, and fair treatment to stay engaged.
Digital transformation is rapidly shaping the future of quick-serve restaurants.
Yaro Tsyhanenko is building tech to improve labor efficiency, order accuracy, and customer journeys.
Automating tasks can save managers time and enhance human hospitality.
Seamless integration of digital and physical experiences is vital for modern restaurant operations.
Personalized customer and driver experiences increase satisfaction and efficiency.

Timestamps

00:00 From Accounting to Franchise Success

04:55 Building A Standout Business Brand

09:24 Accountability Drives Success

10:10 Clear Expectations, Total Accountability

15:01 "Seamlessly Connecting Physical and Digital"

17:02 "Boosting Efficiency and Experience"

21:49 "Seamless Physical-Digital Customer Journey"

23:13 "Learn More About WISK"

Boris Johnson faces a vote of no confidence. What happens next?