Keys To The Shop : Equipping Coffee Shop Leaders 181 : Organizational Self-Knowledge
How well do you know your business? I'm not talking about the numbers and the stuff that is accessible through the POS or spreadsheets. I am talking about the life of the business and the people and cultures that make it up. The incredible number of intangibles that create the life of an organization. A lot of us assume we know well enough and instead to being curious and diving deeper into what we have, we search for answers, meaning, insight, etc outside of our organization.
Today we are going to be chatting about 7 things to consider when seeking to have organizational self-knowledge.
Just like having personal self-knowledge is critical to leading others well, organizational self-knowledge is critical to being able to lead your company.
You will learn:
- Why proximity does not equal knowledge
- How we rob our staff of attention
- Attitudes and actions to inspire curiosity
- The key role of feedback
- How owners de-value baristas
- The needed balance to high standards
- Should you go for big or small changes?
Related episodes:
80 : Changing Things in the Cafe
179 : What you MUST Know about Employee Culture
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