What LinkedIn Knows About Customer Success That You Don’t

Oct 24, 2024

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Join us for a conversation with Maddie Vance, Customer Success Manager at LinkedIn, as she takes us through her career journey, from landing her first job without knowing anyone to thriving in customer success. We dive into the skills needed for customer success, LinkedIn’s approach to supporting creators, and how big tech companies adapt their strategies for user adoption. Maddie shares candid stories about career transitions, mental health, and finding your path. Tune in for valuable career insights and a look inside LinkedIn’s CX strategy.

Favorite Moments:

[00:02:00] - Landing the LinkedIn Job: Maddie shares her unconventional path to getting hired at LinkedIn, landing the role without any connections. It’s a great story for those navigating the job hunt and wondering how to break into competitive fields.

[00:07:00] - Behind the Scenes of LinkedIn’s Creator Program: Maddie dives into the program’s evolution, the challenges of content creation on LinkedIn, and how the platform is supporting creators.

[00:17:00] - What Customer Success Means at LinkedIn: Learn how Maddie and her team help companies optimize their use of LinkedIn products and support customer growth, providing a unique look at customer success in big tech.

[00:27:00] - Skills Over Pedigree: Maddie offers valuable career advice, emphasizing the importance of focusing on skills rather than where you went to school or your past employers.

[00:29:00] - Making the Most of LinkedIn’s Learning Potential: Maddie discusses why LinkedIn is not just a social platform but also a space for continuous learning and career growth.

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