Welcome to Real Talk, Real Deals: Stories and Tips From the Real World of Sales, hosted by Andrea Grodnitzky. In the first of a 3-part series, we welcome special guest Becky Cassilly, a renowned Sales Coach and trusted advisor to major sales organizations worldwide. Join us as we explore the significance of emotional intelligence (EI) in the sales field. Is EI an innate quality or can it be developed? Becky provides valuable insights into the 6 critical skills essential for successful customer interaction. From honing your presence to establishing rapport, we uncover the essential practices and pitfalls of selling. Tune in for a wealth of knowledge and practical advice.