The Global Leadership Podcast Ep 190: New Communication Tools for the Digital Era, with Erica Dhawan
Oct 28, 2025
In this engaging discussion, Erica Dhawan, a leading expert on digital communication and author of 'Digital Body Language,' shares her insights on modern teamwork. She delves into how remote work has shifted communication dynamics, emphasizing the significance of digital cues. Erica offers practical tips for effective collaboration, such as choosing the right communication channels and rethinking brainstorming for hybrid teams. She also introduces 'connectional intelligence' to help leaders foster trust and connection in virtual environments.
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Digital Body Language Matters
- Up to 70% of communication is nonverbal, yet ~70% of interactions are now virtual, creating a gap in cues.
- Erica Dhawan calls the new signals in digital interactions "digital body language" that shape trust and empathy.
Proximity Isn't Performance
- Remote work busts the myth that physical proximity guarantees high performance.
- Affinity proximity — shared trust and interdependency — predicts effectiveness more than being co-located.
Flip Brainstorming With Prework
- Do assign asynchronous pre-work and collect written ideas before brainstorming meetings to widen participation.
- Then surface ideas anonymously and call on diverse contributors during the synchronous session.
