SMACK Hospitality S3E16 (EN) - Marriott, changes in travel habits and loyalty programs with Satya Anand
More top-level insights you ask?! Your prayers have been answered [emojis]
Check out our brand new podcast episode featuring Satya Anand, President of Europe, Middle East and Africa (EMEA) for Marriott International. Satya talked to us through his career path into hospitality, starting as a night auditor and making it all the way to the top of the company in EMEA, after having been with the company for 30 years now. We discussed the changes that Covid brought to the industry and talked about how the inspiring leaders of Marriott, including @Bill Marriott Jr., his son @David Marriott, the current CEO @Anthony Capuano and the late @Arne Sorenson have each left their mark on the company. Satya also explained the different travel and loyalty preferences people will have going forward and how that affects loyalty programs such as Marriott Bonvoy.
As if all that wasn’t plenty to be hyped for, we added an outlook on brand structure and opening up new brands within the Marriott cosmos to the episode, to really leave you no choice but to tune in.
Enjoy the show!