9 | 🔥 From Bain to COO: The Unfiltered Truth About Leading Through Chaos & Change 💥 with Kristy Friedrichs (New Relic, Bain)

Embedding empathy in leadership, improving organizational communication, and maintaining a healthy company culture during turbulent times, like the COVID-19 pandemic.

Effective influence, profitability, and sustainable revenue growth with guest Kristy Friedrichs, Chief Operating Officer at New Relic.

The importance of taking on challenges without feeling fully prepared, using first principles thinking, and fostering strong organizational culture and leadership dynamics.

Key topics discussed include navigating business model transformations, especially shifting to consumption and platform-based pricing at New Relic, managing the transition from a founder-led to a professional CEO-led company, and driving organizational change.

Working with HR and finance for scaling, understanding priorities during transformations, and maintaining healthy leadership dynamics to prevent toxic environments.

Organizational culture, particularly the balance between written and unwritten rules,along with strategies for restoring trust after breaches.

Advice for CEOs on practicing empathy, communicating effectively, and maintaining performance accountability to drive high performance in companies.