Product Ops People Podcast A CPO's Path Through Adopting Product Ops with Tanmay Bhola (CPO @ Zipline)
Jul 12, 2022
Join Tanmay Bhola, Chief Product Officer at Zipline, as he shares his journey in building a Product Ops function during rapid growth. Tanmay, with a background in engineering and cross-functional leadership, discusses key challenges in adopting compliance automation in healthcare. He reveals when to hire for Product Ops and the importance of a maturity-driven approach. The conversation dives into operational complexities and the necessity for product leaders to let go of hands-on ops to focus on strategy, all while treating Product Ops like a product itself.
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Rapid Pivot Created Ops Urgency
- Zipline pivoted from CX to compliance during COVID and scaled rapidly into regulated industries like healthcare and aged care.
- That sudden growth created urgent operational complexity requiring a dedicated product ops hire.
Map, Prioritise, Then Hire
- Do map your end-to-end product operations and run an effort-impact analysis to prioritise gaps to fix first.
- Then convert the top priorities into OKRs and assign a PM to lead the initiative before hiring dedicated ops staff.
Relieve The CPO From Ops Detail
- Avoid the CPO staying stuck in operational detail; pass the ops hat to someone else when complexity grows.
- Free the CPO to focus on strategy while product ops owns day-to-day alignment and processes.