Empowered Patient Podcast Expanding the Role of Virtual Care for Emergency Triage Treat and Transport with Justin Miller eVisit
Justin Miller is the VP of Customer Success at eVisit and has recently returned from a tour of client sites to see how telehealth is functioning particularly in the real-world application of the Emergency Triage, Treat, and Transport (ET3) emergency medical response model. eVisit is the only end-to-end enterprise care delivery platform built for hospitals and healthcare systems with a focus on the virtual care space.
Justin explains, "So Emergency Triage, Treat and Transport is effectively a model where telehealth is now engaged in this innovative approach to care delivery. And so typically, a medic would show up after a 911 call on someone's doorstep, sometimes on the worst day of someone's life, right? But they're showing up in these situations that are sometimes things like motor vehicle accidents. Sometimes they're things like, I'm having a behavioral health crisis. Sometimes they are things like, I actually don't have a primary care physician, and I believe that I need care right away, but it isn't emergency. That whole continuum ends up making a 911 call on a regular basis."
"GMR, Global Medical Response, is the company that has effectively taken telehealth and placed it with their medics and inside ambulances. When someone shows up on scene, they can do a quick assessment and verify if this person should be transported because it's a highly emergent situation, or if this person is actually appropriate to treat via virtual care. And if indeed they are able to be treated via virtual care, they would conduct a brief intake and get that person with a doctor right away."
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