3142: Driving ROI with AI: Lessons from WNS and The Smart Cube

In this episode of Tech Talks Daily, I sit down with Gautam Singh, Head Business Unit of WNS Analytics and Co-founder & CEO of The Smart Cube, now part of WNS. With decades of experience in management consulting and data-driven business innovation, Gautam shares how WNS is helping organizations unlock the potential of analytics and AI to drive agility, resilience, and growth in today’s digital-first world.

We explore the transformative role of WNS Analytics in guiding companies through complex regulatory landscapes while prioritizing practical use cases for AI and data intelligence.

 Gautam explains how businesses can achieve measurable ROI from analytics investments, including an inspiring example of a retail client achieving 13.5x returns. As we dive into the importance of data strategy and infrastructure, he offers insights on why organizations should build “data ponds” before scaling to “data lakes” and how prioritizing the right use cases leads to better outcomes.

The conversation also touches on the human element of AI integration. Gautam emphasizes the importance of combining artificial intelligence with human expertise in a "maker-checker-consumer" model to ensure ethical, traceable, and effective implementation. We also examine the challenges businesses face when navigating the hype surrounding AI and analytics, shedding light on why a balanced, collaborative approach is key.

Looking ahead, Gautam shares his thoughts on the future of enterprise data and AI, as well as the necessity of adaptability in a world of rapid technological change. Whether you're a tech leader, entrepreneur, or enthusiast, this discussion is packed with actionable insights on leveraging data intelligence to transform operations and spark innovation.

What role will data and AI play in shaping the next chapter of business evolution? Tune in to uncover the possibilities.