Starting as a CSM and transitioning through various roles in customer success (CS Enterprise, CS Mid-market & Scaled CS) and product management, Erica Akroyd has done it all.

Erica is currently leading the customer education team at Pendo.io
Also, Erica has a message for those looking to break into and rock CS.

See Jon's hair makeover exclusively on our YouTube channel.
 
Episode Starts at 8:30

In this episode, Josh Schachter, Kristi Faltorusso, & Jon Johnson chat with Erica to break down the pros and cons of each role on the ladder of success as a CS professional.

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