The Road to Accountable AI Wendy Gonzalez: Managing the Humans in the AI Loop
Dec 12, 2024
Wendy Gonzalez, CEO of Sama, has transformed the company into a leader in AI data services, emphasizing human judgment in AI development. They discuss the vital role of human workers in training and validating models, as well as the ethical implications of outsourcing labor from developing nations. Wendy highlights Sama's commitment to transparency in wages and creating opportunities for underserved communities. The conversation also tackles the importance of cultural context and diversity in AI to enhance model accuracy and trust.
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Sama's Origin and Hiring Model
- Sama began as a nonprofit focused on lifting people out of poverty through digital jobs.
- The company hires based on impact, not degrees, starting with human judgment tasks for AI training.
Human Validation's Role in AI
- Human validation is essential to ensure AI models perform accurately and responsibly.
- Understanding 'what good looks like' is vital to guide data quality and validation processes.
Fine-Tuning AI with Human Feedback
- Use humans to fine-tune AI by identifying accuracy issues in outputs like sentiment or wording.
- ML engineers adjust models based on human feedback to improve AI performance iteratively.