EP#105: Addressing psychosocial hazards at work

Dr Amaly Khalaf and Dr Steven Munns from the Australian Public Service Commission explore psychological safety in public sector workplaces – from the desk to the frontlines.

Creating workplaces which are both mentally and physically safe is a mission close to Dr Amaly Khalaf’s and Dr Steven Munn’s hearts. On this episode of Work with Purpose, they talk us through how the public sector is working towards this – from exemplary and trustful leadership to processes grounded in evidence.

Amaly, principal psychologist and lead of the APS Mental Health and Suicide Prevention Unit, shines a light on the new ADDRESS program, designed to support public sector agencies and staff in building mentally healthy workplaces. Steven, assistant commissioner, Diversity & Inclusion Branch, then connects this to how psychosocial hazards play out at the frontlines – for example at Centrelink or veteran’s services – and what can be done to support staff exposed to aggressive or abusive behaviour.

Discussed in this episode:

·     the difference between psychosocial and psychological safety

·     types of psychosocial hazards

·     the ADDRESS program

·     service-user violence and aggression

·     reporting psychosocial hazards

·     embedding honest reporting processes.

If you feel distressed during the episode, there is support available to you. Please call Lifeline’s 24/7 support line on 13 11 14 if you need someone to talk to.

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