Providing the Best Experience through Client Communication - Donna McGovern

In today's episode, we'll be discussing one of the most important aspects of lifestyle management: client communication. As a lifestyle manager, it's essential that you have a clear understanding of your clients' expectations so that you can deliver on them in a way that's both satisfying and memorable. We'll be discussing ways to ensure that you're always communicating with your clients in a meaningful way while keeping them informed of your progress and ensuring that they're happy with the services that you're providing.

Join us as we discuss client communication and how it plays an essential role in ensuring that your clients are always satisfied with your services. Listen in!

Key Highlights:

[00:01 - 10:49] Fabulously Effortless Shows and Events

Donna McGovern discusses her work as a luxury lifestyle manager, which includes arranging travel, entertainment experiences, and other events for high-net-worth individuals.

Donna recalls working with clowns for a parade and how they received a lot of love from the public, who were amazed by their creativity and professionalism.

She explains that the shows are exciting and empowering and that the key to a successful event is to make it look easy.

 [08:03 - 15:29] Understanding Client Profiles to Deliver Better 

You never know what's going to happen and that is beneficial for both parties if things grow organically.

Do your homework and ask around to get a good understanding of the expectations of the clients before starting a project. It is important to be transparent with clients.

When working with male clients, it is important to pay close attention to their interests and focus on meeting their needs. On the other hand, when working with female clients, it is important to understand their feelings and emotions.

 [20:14 - 35:04] What it Takes to Provide Unforgettable Experiences

The lifestyle manager helps coordinate the activities of an individual or family professionally.

Value proposition is key and in this industry, networks are valued.

Sometimes it is intimidating to work with big personalities, but the best way to deal with it is to remain calm and present the information in a way that is best for the client.

 [30:19 - 36:15] Closing Segment

Millennials and Gen Z are more interested in experiential travel than traditional travel. They are also more interested in experiencing different cultures and getting involved in the local community.

Key Quotes:

"I was hesitant because I wasn't really sure what it meant, but I am from the belief of why not? Like, if it's not going to hurt you, why not try it?" - Donna McGovern

"When they see an event go smoothly, when they have an extraordinary experience, they want to replicate that for their own lives, and they were able to identify you as somebody that could orchestrate that for them.” -  Donna McGovern

“It's not just about returns. It's about having impact investing. It's having a double, triple bottom line type investment strategy in the experience is what matters.” -  Donna McGovern

 Connect with Donna:

Website: https://awaywithdonna.com/ 

Instagram: @awaywithdonna

Connect with me on LinkedIn!

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