Two sets of customers don’t equal just two customer experiences. Customer experiences are myriad — especially in B2B healthcare technology, where your customers can grow 5x in a month. In this episode, I interview James Lloyd, Co-Founder and CTO at Redox, about serving both his customers (healthcare software vendors) and his customers’ customers (health systems). James talked with me about: - Managing multiple user experiences - What healthcare can learn from other markets & vice versa - The wild & mysterious world of telehealth - What is the cynefin framework, anyway? Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
The Customer Experience Podcast