HBS Managing the Future of Work Marshall Goldsmith outlines the humble path to better leadership
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Aug 28, 2024 
Marshall Goldsmith, a renowned executive coach, dives into the essentials of leadership development. He stresses the importance of letting go of the past and embracing candid 360-degree feedback for growth. Goldsmith shares insights on integrating AI to enhance coaching and teaching, alongside the value of technology and Buddhist philosophy in leadership practices. He also emphasizes the role of active listening and personal fulfillment in navigating today's corporate landscape, advocating for diversity and collaboration as key to effective leadership.
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Accidental Beginnings
- Marshall Goldsmith's career began accidentally when he filled in for Paul Hersey in a training program.
- His success led to more opportunities, eventually developing his coaching style through a CEO's request to help a "young, smart, dedicated jerk."
Client Engagement
- Focus on confidential feedback, public apologies, coworker involvement, and follow-up.
- If clients are unwilling to engage in this process, don't work with them.
The Dennis Mudd Influence
- Inspired by a roofer named Dennis Mudd, Goldsmith adopted a payment model contingent on client improvement.
- Mudd inspected his own work and only accepted payment if the client deemed it high quality.