MTM Travel - The Fun Side of Points & Travel! Customer Service AI, Ranking Hotel Points & Legislation to Kill Travel Rewards
Episode Description
In this episode Shawn and Joe discuss new legislation that may end up killing credit cards rewards. Is this something to worry about and would it be better for customers? Other topics discussed include: Joe’s Star Wars hotel experience, ranking hotel points based on desirability, automated customer service and AI plus an airline phone scam you probably need to hear about.
Episode Notes
0:00 - Galactic Starcruiser and the experiential travel space
12:10 - Credit card rewards going away?
19:32 - Hotel loyalty programs ranked
25:09 - Don’t get scammed googling phone numbers
28:40 - American Airlines and AI
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Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License