413. Avoid Host Burnout & Take Back Your Time

Nov 21, 2024

52:34

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We’re tackling a topic that’s near and dear to our hearts — how to avoid host burnout and take back your time. We’re joined by Rich Sippos, the Head of Sales at Extenteam, the industry’s first staffing-as-a-service company, offering a unique labor subscription model that extends local teams with professional global talent. Extenteam has an exciting new product, Tailwind, which features 24/7 guest communication for hosts.

Tailwind is a game-changer because it helps you provide an excellent customer experience — without needing to be constantly glued to your phone. Rich explains how Tailwind operates, how it supports hosts, and its affordable pricing structure. We also talk about tips for hiring a reliable team, solving pain points for hosts, and the secrets to preventing host burnout so you can optimize both your business and personal life.

(00:00:00) Introductions

(00:01:28) #STRShareSunday: @hotelstellas

(00:07:20) Rich’s Hospitality Journey

(00:13:00) What Extenteam Does For Hosts

(00:16:59) Building A Team You Can Rely On

(00:21:28) Solving Pain Points In Hiring

(00:32:34) Preventing Host Burnout

(00:35:30) Are There Language Barriers With Tailwind?

(00:42:05) Hiring A Dedicated Team Member With Extenteam

(00:47:17) The Secret To Hiring Great Cleaners

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