From the Yellow Chair Innovative Customer Care Strategies with Valerie Heck
It's International Women's Month in the virtual Lemonade Stand, and Crystal is joined by Valerie Heck from Colair! They talk about navigating customer service techniques, bolstering your call center, and the core of human connection.
0:07 - Empowering Women in the HVAC Industry
5:42 - Empathy and Empowerment in Customer Service
11:34 - Call Center Performance and Outbound Strategies
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If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.
Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.
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