Charles Miller, CRNA, founder of Scenic City Neurotherapy, takes us through his journey of starting a ketamine infusion therapy clinic from scratch. From cashing out his 401k to navigating complex licensing requirements, Charles shares the ups and downs of building a successful practice. He discusses the importance of patient education, the challenges of insurance reimbursement, and the role of technology in streamlining operations. Charles also offers insights on expanding services, managing supply chains, and building a strong team. This episode is packed with practical advice for clinicians considering opening their own breakthrough treatment clinic or expanding their existing services.

Timestamps with show notes:

[00:00:00] Introduction to Charles Miller and Scenic City Neurotherapy
[00:01:00] Charles' background in anesthesiology and interest in ketamine therapy
[00:02:00] The decision to start a ketamine clinic and initial research
[00:05:00] Starting small: Initial funding and facility setup
[00:08:00] Navigating business challenges: Licensing and financial management
[00:11:00] Collaborating with psychiatrists and expanding services to include TMS
[00:15:00] The importance of patient education in ketamine therapy
[00:18:00] Securing VA contracts and navigating insurance reimbursement
[00:22:00] Using Osmind platform for practice management
[00:24:00] Building a strong team and hiring process
[00:28:00] Community education and advertising strategies
[00:31:00] Measuring success and patient outcomes
[00:35:00] Managing supply chain challenges and diversifying suppliers
[00:38:00] Proactive approach to regulatory compliance
[00:41:00] Advice for aspiring clinic owners
[00:45:00] Concluding thoughts on the rewards of running a breakthrough treatment clinic

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532 AUDIOBOOK/READALONG The Bus-Conductor by E.F. Benson