Choppin’ It Up by Bloomberg Intelligence Checkmate’s CEO on Voice AI, Kiosks, Catering
6 snips
May 22, 2025 
Vishal Agarwal, CEO and founder of Checkmate, shares insights on the future of voice AI technology at fast-food drive-thrus, expected to launch within a couple of years. He emphasizes the necessity of kiosks in enhancing restaurant operations and the booming catering sector. Agarwal also discusses the importance of tailored AI solutions that cater to diverse customer needs and the challenges of integrating various tech innovations into seamless dining experiences. His vision highlights how technology can revolutionize the foodservice industry.
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Origin of Checkmate App
- Vishal Agarwal got the idea for Checkmate when he struggled to get his check at an SF airport restaurant.
- He initially built a mobile app for easy restaurant check splitting to solve this inconvenience.
Tablet Hell to POS Integration
- Restaurants used to have multiple tablets, creating a barrier between staff and customers.
- Integrating orders directly into POS systems provided a better, more seamless solution.
Integrate All Ordering Channels
- Use both first-party and third-party ordering channels; they complement each other in customer acquisition and loyalty.
- Integrate all digital ordering channels directly with POS for efficiency and reduced operational cost.