Business Daily Philippines: Back-office powerhouse
Feb 25, 2025
The Philippines has emerged as a leading outsourcing powerhouse, especially in the call center sector. As AI technologies evolve, traditional jobs face disruption, prompting a shift in the job landscape. The government is responding by investing in infrastructure and encouraging foreign investment. Personal stories reveal the challenges faced by workers in the BPO industry, including salary disparities. Despite these hurdles, the youth and government support create a promising environment for growth and innovation, making the Philippines an attractive hub for businesses.
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Paul's BPO Journey
- Paul Rivera started working in a Philippine call center in 2012, right after graduating.
- The industry has grown significantly since then, with many new companies establishing themselves in Baguio.
BPO Growth
- BPO employment in the Philippines has almost doubled since 2012, reaching 1.7 million in 2023.
- The industry's revenue grew from $16 billion to $26 billion, contributing about 8% to the country's GDP.
Wage Disparities
- Lower labor costs are a major draw for BPO companies to the Philippines.
- A call center worker in the Philippines earns around $500/month compared to $3,000/month in the US.