Today, I'm chatting with Shri Santhanam, the EVP of Software Platforms and Chief AI Officer of Experian North America. Over the course of this promoted episode, you’re going to hear us talk about what it takes to build useful consumer and B2B AI products. Shri explains how Experian structures their AI product teams, the company’s approach prioritizing its initiatives, and what it takes to get their AI solutions out the door. We also get into the nuances of building trust with probabilistic AI tools and the absolutely critical role of UX in end user adoption.
Note: today’s episode is one of my rare Promoted Episodes. Please help support the show by visiting Experian’s links below:
Links
Experiencing Data w/ Brian T. O’Neill (AI & data product management leadership—powered by UX design)