Navigating transformation — Creating better banking experiences beyond transactions

In this episode of One Vision, we welcome Wayne Miller, EVP, Chief Innovation Officer at ICBA, for an insightful conversation on the importance of community banks and evolution of fintech partnerships. Wayne shares his personal journey into the financial services industry and his passion for improving financial lives. The discussion touches on the challenges and opportunities in a digitally evolving landscape, including the roles of technology, AI, and payments. 

Tune in to hear Wayne's thoughts on the future of banking and his perspective on the biggest shifts in community banking.

00:00 Introduction

01:42 Reflecting on the Past Decade

03:25 The Spirit of Community Banking

05:30 The Art of Matchmaking in FinTech

06:22 Evolution of Bank-FinTech Partnerships

14:42 The Role of AI and Technology in Banking

22:37 Future of Payments and Financial Services

28:59 Community Banks and Financial Wellness

32:30 Predictions and Reflections for the Future

📍Hot Take: “Community banks are a critical part of the infrastructure and the vertebrae of this country.”

Find Wayne Miller on LinkedIn: https://www.linkedin.com/in/wayne-miller-2212a974/ 

Find Theodora Lau on LinkedIn: https://www.linkedin.com/in/theodoralau/ 

🔗My latest book: Banking on (Artificial) Intelligence: https://www.bankingonaibook.com/ 

🔗About Unconventional Ventures and the One Vision Podcast: https://www.unconventionalventures.com/