[Un]Churned – The No. 1 Podcast for Customer Retention Will 2024 Mark the End of Generalist CSM Roles?
We are heading in 2024!
In this episode, our hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell debate whether there will be a decline in the role of the generalist Customer Success Manager (CSM) in 2024.
00:00 - Preview & Intro
01:08 - Jon is sensitive about his music
08:16 - Everyone shares their lows and highs of 2023
20:50 - Kristi & Jon predict the decline of generalist CSMs, Mickey disagrees
Merry Christmas & a Happy New Year!
Send Kristi, Jon, Mickey & Josh a message - https://www.speakpipe.com/UnchurnedPodcast
Watch the banter on YouTube - https://youtu.be/jHrl8ZBNhyI
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