#103: Healthcare Software Startup Sold to VC-Funded Competitor During COVID Era – Ian Manners
Jul 26, 2024
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Ian Manners, a former consultant turned entrepreneur, co-founded healthcare software company Vivor to bridge patients with financial assistance for prescriptions. He shares insights on the startup's journey, helping over 100,000 patients access $2 billion in aid. Ian reflects on the challenges of merging Vivor with competitor TailorMed during COVID-19, discussing the emotional and strategic nuances of such a sale. The episode also highlights the complexities of integrating healthcare solutions and the evolving landscape of startup funding in this sector.
Ian Manners co-founded Vivor to address healthcare affordability, connecting patients with financial assistance and helping over 100,000 people access $2 billion in support.
The strategic acquisition of Vivor by VC-funded TailorMed was driven by the need to accelerate growth amidst the challenges of the pandemic and the complexities of customer acquisition in healthcare.
Ian's experiences highlight the critical differences between bootstrapped and VC-backed companies, particularly in operational dynamics and the speed of execution during transitions.
Deep dives
The Journey of Viver
Viver was co-founded in 2015, focusing on tackling healthcare affordability, a significant issue in the U.S. healthcare system. The company developed software to assist financial navigators—professionals who help patients find financial assistance for medications and other healthcare costs. By leveraging existing resources and maximizing productivity, Viver aimed to connect patients with available funding they often did not know existed. This innovative approach allowed Viver to support over 100,000 patients and facilitate over $2 billion in financial assistance before its acquisition.
The Strategic Acquisition
In late 2021, Viver was acquired by TaylorMed, a venture-backed competitor, through a strategic move aimed at combining their customer bases and product offerings. This acquisition was structured as a partial exit for Ian, with a mix of cash and equity, allowing him to retain a stake in the new entity. The merger was driven by the understanding that acquiring customers through existing relationships would accelerate growth in the challenging healthcare sector, where customer acquisition is notably slow and costly. Ian navigated this process amidst the tumultuous environment of the COVID-19 pandemic, which had disrupted many healthcare operations.
The Challenges of Scaling in Healthcare
Scaling a healthcare software company presents unique challenges, particularly in integrating with electronic health records (EHRs) and navigating complex regulatory landscapes. Ian highlighted that these integrations are critical to accessing valuable data but can be significant roadblocks for many startups. Furthermore, the acquisition process revealed differences in operational dynamics between a bootstrap company and a VC-funded one, which often involves differing priorities and speeds of execution. Ian’s experiences underscored the importance of being prepared for the complexities of the healthcare industry, especially when transitioning from a founder-led model to a corporate structure.
Life After Acquisition
Post-acquisition, Ian spent two years working with TaylorMed, where he gained insights into the inner workings of a VC-funded environment. He noted that while the experience was largely positive, it also illuminated the intrinsic differences between bootstrapped and VC-backed companies, particularly in terms of operational tempo and strategic objectives. By remaining engaged during this transition, he benefited from numerous lessons learned, which provided him with a more profound understanding of both worlds. Ultimately, he stepped back, recognizing that the time had come to embark on his next entrepreneurial journey.
Advice for Future Founders
Ian's key advice for future founders in the healthcare space emphasizes the importance of full commitment and strategic planning for success. He encourages entrepreneurs to dedicate themselves entirely to their ventures, as the healthcare landscape moves slowly, requiring sustained focus and effort to gain traction. Furthermore, he suggests recognizing the potential for success from the outset, encouraging founders to structure their offers thoughtfully and with an optimistic outlook. This perspective, combined with patience and adaptability, can better position founders to navigate the complexities of launching and scaling a healthcare software company.
Ian Manners was a successful consultant for pharmaceutical companies in the US when he discovered a major problem that needed a software solution. Big pharma companies provide financial assistance funding for patients who require their drugs but struggle with high costs, but these funds are difficult to access and manage for patients and healthcare providers.
Ian and his cofounder created Vivor in 2014 to connect this financial assistance funding to patients through healthcare providers like hospitals, medical offices, and healthcare networks. The bootstrapped software startup grew slowly at first but eventually became profitable as it scaled up. Since inception, Vivor has helped over 100,000 patients receive over $2 billion in financial assistance to offset the high costs of prescriptions.
During the COVID crisis that hit the US healthcare industry, Ian decided to merge Vivor with TailorMed, a VC-funded competitor, in a cash and stock deal. He stayed on for two years during the transition and is now looking for his next entrepreneurial adventure in healthcare software.
Quote from Ian Manners, cofounder and former CEO of Vivor
“The overall idea of merging our companies and having stock and some cash in our acquisition structure made sense for both parties. If the company that’s acquiring your company is huge and they’ve got big cash reserves, they buy someone out. But if you’re combining with another startup, that cash is precious. They don’t want to spend all of it.
“So it really makes sense to do a combination of the two and to include equity in the deal. I think that part was absolutely a win-win, even when, as you’re going through that process, you negotiate all the details.
“It’s a huge bet for us to take equity as part of our deal, We became an investor in the company that bought us.. I think for anyone facing something similar, my advice would be to just slow down that part of it and really think about and digest the fact that you’re becoming an investor in the combined company. “
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