ON TODAY'S EPISODE:
"Kickstart 2024: New Years Strategies for Customer Success Managers and Leaders" delves into effective strategies and reflections that customer success professionals should consider at the start of a new year. Johan and Lincoln discuss practical steps for CSMs and CS leaders to set the tone for a successful year, covering goal reassessment, capacity planning, and the importance of deliberate actions for sustained momentum.

THIS WEEK'S QUESTION:
"Starting the year off, what are some key actions I should take for a positive beginning?"

TOPICS BEING ADDRESSED:

1. The significance of reflection and goal reassessment at the start of the year.
2. Capacity planning and resource allocation for CSMs and CS leaders.
3. The importance of deliberate actions and building momentum for a successful year.

QUOTES:
Johan Nilsson (04:00): "Customer Success Managers... need to find our own energy, our own motivation, and see, okay, where am I going here?"

Lincoln Murphy (06:00): "You need to understand why you are doing the things you're doing and why you're going to do the things that you're going to do."

Lincoln Murphy (14:37): "Evaluate your portfolio of customers... which ones are a bad fit, which means they don't have success potential."

Johan Nilsson (22:57): "As head of CS... you want to sync with your executives, also have a clear discussion on the strategy, what are the targets for the year."

Lincoln Murphy (30:02): "If you have employees, you should probably want them to be the best at what they do."

Do you want more of this? Check out Impact Academy for interactive Customer Success training programs. https://www.impactdemy.com/

Do you have a question you want us to answer? Submit it here.