
Unchurned - The No. 1 podcast for Customer Success
The first thing to do in a downturn - ft. Geoffrey Moore, Best-Selling Author
“The downturn enforces discipline, it enforces focus on outcomes that can be prioritized.” - Geoffrey Moore
Running a business can bring up challenges — from financial loss to employee morale. Especially, during an economic downturn, keeping your business' head above water is vital.
If you've got a new invention and want to market it correctly, the first thing to do is think about your marketing plan. In this [Un]churned conversation, Josh Schachter and Geoffrey Moore, chat about
- Not taking your customer’s budget for granted
- Life cycle framework
- Attempting to start up a social network for sports
- Product- Lead-Growth play
- Customer Success Maturity Model
- Measure what matters the most
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