Presented by Mastercard

Launching a business is so much more than just having a great idea. Passion is important, of course, but if you want to scale your business for growth—and be profitable!—you need to get the fundamentals in place. Because even if your product is selling well, you’ll soon have another problem: delivering that product to all your new customers and on time. Are your business systems, infrastructure, and team able to accommodate that growth? If you’re not, then orders will start falling through the cracks which very quickly leads to unhappy customers who won’t be back for more. So, how do you scale your passion into a thriving business? To find out, we tapped someone who has done just that with wild success—Payal Kadakia, Founder and Executive Chairman of billion-dollar business, ClassPass. As we find out in this chat, scaling requires planning, funding, systems, staff, processes, technology, and partners. And yes, there will be missteps along the way but as long as you set the foundation to enable and support that growth you’ll be successful.

Guest

Payal Kadakia @payal @classpass

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