Raising Health How AI Cut Healthcare Burnout by 70%
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Dec 4, 2025 Peter McCanna, CEO of Baylor Scott & White Health, discusses the transformation of health systems from supply-driven to customer-centric models. He shares insights on how ambient AI cut physician burnout by 70%, emphasizing its role in automating tasks and enhancing clinician joy. Peter reveals the challenges in hospital economics, including the neglect of essential services like behavioral health. He also highlights the importance of partnerships with startups aimed at creating comprehensive healthcare solutions.
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CEO's Personal Wake-Up Call
- Pete McCanna recounts helping his father navigate healthcare and finding the system impossible even as a CEO.
- That personal experience convinced him the system was broken and shifted focus to the customer.
Walled Castles Versus Vibrant Cities
- McCanna compares health systems to walled castles that exclude services not covered by insurance.
- He argues healthcare must become an open, vibrant city focused on access and flow.
Supply-Driven Revenue Harms Care
- Traditional hospital revenue is supply-driven: fill beds and optimize payer and service mix.
- That model systematically deprioritizes services important to keeping people healthy.