If Your Team Needs Help With Written Communication, Listen To This

If Your Team Needs Help With Written Communication, Listen To This

Written communication is a basic (but very important) aspect of being a strong client manager. But, often it's hard to teach someone, especially if they come to your agency with old habits!

You know that saying, you can't teach an old dog new tricks? We'll you can, and you're about to learn how.

We were asked by SO many agency owners how we train our team on written communication that we dedicated one of our monthly internal training sessions to this topic. We met as a team and talked about our best practices when it comes to written communication—whether that's email, Slack, Asana, ClickUp, or anything else that we are touching as a Client Account Manager.

In this episode, you will hear the exact training session that we did internally here at DOT & Company, and you will also hear from a couple of our Client Account Manager's struggles as they are working inside of agencies. We even had a question from one of our training sessions "how do I know if I'm being too positive in my written communications to clients?".

Whether you are an agency owner or you are training your team to communicate with your clients, share this episode to improve your team's written communications.

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[ABOUT THIS PODCAST]

Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way.

Cheers, to happy clients!